DXB Plus

For the next 10 years, as Dubai’s aviation hub, DXB needs to meet rising customer expectations and growing demand for capacity, which is expected to rise to 118 million passengers by 2023. Dubai Airports believes that delivering a consistent and differentiated customer experience while boosting capacity is critical to the sector’s, and ultimately Dubai’s, success.

With little room for any further major infrastructure on the airport, Dubai Airports is joining forces with its key stakeholders to design product innovation and operational improvements that will deliver on the sector’s ambition and ensure ongoing contributions to Dubai’s economy.

The focus of DXB Plus is to integrate the sector’s efforts to meet airline demand and ensure a world-class customer experience from ‘cloud to curb’ – vital for delivering unconstrained sector growth. As part of the overall SP 2050 strategy, DXB Plus will enable the unconstrained growth of Dubai’s aviation sector until the mid-point of the next decade, when the next phase of Dubai World Central is targeted for delivery. Its primary aim is to provide capacity for 118 million passengers in 2023 – without adding any additional infrastructure – while delivering an exceptional customer experience.

In many ways DXB Plus will facilitate the smooth transition to Phase 2 of Dubai World Central, which will be the world’s biggest and best airport, with a ground-breaking approach to airport customer experience.

 

DXB needs to meet rising customer expectations and growing demand for capacity.

This in turn will enable Dubai’s aviation community to lead the innovation of future products and services that enhance hospitality and create meaningful connections. Experts representing all key industry partners including airlines, control authorities, ground service providers, air navigation service providers, regulators and ground transportation providers, among others, will collaborate to design customer-centric processes. These processes, when enabled by the smart application of technology, will deliver the desired capacity and service levels.

This will also involve breakthrough retail and F&B concepts, increased self-service options, off-airport check in, optimized immigration and security processes, new and improved airport control and air traffic management systems, more check-in and immigration counters, additional aircraft parking stands and optimized ground traffic management, among a host of other activities. In total, DXB plus will include over 350 projects which will help enhance capacity and customer experience over the next ten years, paving the way for the successful opening of Dubai World Central Phase 2.